1. Arrivals and Departures
New arrivals can check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be guaranteed until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 12pm. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the keys handed back to reception.
2. Check In
You do not have to be a member of any organisation to stay at Heritage however we do require your passport with a valid visa inside to check you in.
3. Check Out
Check out is at 12pm and guests must hand all security keys back to reception.
4. Age Restrictions
Children under 16 years old must stay with parent or legal guardian in a private room (not in shared dorms). Bookings cannot be accepted from any person between age of 16 and 18 must be accompanied by an adult (over 18) who is staying in the same dorm/room. Those travelling alone, must bring a passport photocopy of their parents or legal guardian as well as written permission from them. We do not have an upper age limit. Most of our guests are backpackers in the 18 to 30 age range. Please be aware that you may be assigned a top bunk. If you wish to be assigned to a bottom bunk then please send an email.
5. Room Allocation
At Heritage we take great care to allocate beds in a way we think will be best for each customers booking. Please note that when booking dorm beds from any web site it does not automatically mean that all the guests on that booking will be in the same room. Although we try to allocate all the guests on each booking to the same room this is not always possible and you should contact customer service with the booking reference, if you would like a guarantee.
6. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to Herigate. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor. Failure of any individual group member to do so will result in the expulsion of the whole group.
Smoking is not permitted anywhere within the Heritage premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
8. Personal Property
Guests are asked to use the secure lockers in each room, the luggage store and/or the security lockers and safes located in the hostel. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Heritage accepts no liability for the loss, theft or damage to property however sustained or caused.
9. Heritage Properties
Guests will be expected to reimburse Heritage for any damages caused by inappropriate behaviour during their stay at Heritage.
Upon check in guests will receive a key to access their room or locker. These keys must be handed back to reception on check out. Failure to return the card will result in a €2.00 charge which may be charged against the customer’s credit card.
Except in relation to death or personal injury caused by our negligence Heritage’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
12. Your Information
Heritage shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by contacting customer service or by writing to us at any of the addresses to our venues.
13. Errors and Omissions
Any omission or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
All bookings are subject to availability and Heritage reserves the right to decline any booking at its discretion.
15. Late Cancellation Charges
We have a 24 hour cancellation policy meaning that we need to be notified before 2pm the day prior to arrival of any cancellation or changing of a reservation. At the day of check in, upon payment there will be no refunds given.
16. Late departure
In the case of a late departure, Heritage reserves the right to charge for a further nights stay at the appropriate rack rate of the bed(s). Management discretion will apply.