1Is it safe in my room/ is the hostel safe?
Providing a safe hostel and accommodation is one of our main concerns. We have staff working 24 hours a day, full CCTV coverage, key access to the rooms and the entry gates at night, there are safes in reception and lockers in each room.
2What’s the difference between a hostel and a hotel?
To summarise, a backpacker hostel has shared dormitory rooms in addition to more traditional twin and double rooms which hotels have. Youth Hostels also have a younger and more relaxed feel too them, our typical guest is a college or university traveller away from home for the first time coming for a short sightseeing or shopping trip, but we still have many families and guests of all ages staying with us.
3Where are you located?
Heritage Hostel is close to Baharestan Square as well as Baharestan Station. You will find Kamal-ol-Molk Street with his statue at the beginning of the street just outside of Baharestan Metro Station. Kamal-ol-Molk Street is also less than 100 meters above Baharestan Square which you can find shared taxi and buses to different parts of the town.
4How close to the city centre are you?
Our site is located within a 5 minute walk to a metro station.
5What is a Boutique Hostel?
We don’t like to call ourselves a backpacker hostel in Tehran, B&B Tehran or a boutique hotel Tehran. We offer a much higher standard and quality than most of the hostels in the market and many 2-3 star hotels; as such we like to show that in how we market ourselves.
6Left something in the room / do you have lost property?
We have lost property storage; items are stored for up to 3 weeks after being located. Please contact us the moment you think you might have left something.
BOOKING AND RESERVATIONS
1How can I book?
Please use our booking form or alternatively contact Heritage Hostel directly on email or phone.
2Do I need a reservation?
It is not required but to guarantee a night you will need to book directly online at your earliest convenience.
3What do I need to make a reservation?
We will need your name, credit/debit card details and contact email.
4Why do the rates/prices change?
Heritage Hostel operates a yield management policy meaning we change our rates constantly according to our occupancy.
5Will we all be in the same room / my friend and I booked separately, will we be in the same room?
To ensure you will all be in the same room please contact us and we will strive to ensure that you will be placed together. If you and your friends have booked separately please contact us directly quoting all booking names and numbers to ensure that we can place you in the same room, please note that if you’ve booked different room types this may not be possible. In both cases we cannot promise that you will all be in the same room but we daily check all the reservations and go out of our way to try out best to ensure that you are all kept together.
6How can I change my booking?
Please contact Tehran Heritage Hostel and we will process any changes for you, if you booked via a booking agent you may be required to process any changes directly with them so please check your confirmation. If you booked directly with us please send us an email requesting your modifications.
7How can I cancel?
We require 24 hours notice before 2pm the day of arrival, for more information please see our terms and conditions.
8Can you refund my deposit?
All deposits paid are non-refundable, if you paid a deposit to an online agent or any other travel agent you will need to contact them directly for this as that is their commission.
9Is there a minimum length of stay?
There is no minimum stay.
10Can we share a bed to save money?
No, we cannot allow more than 1 person to sleep in a single bed.
11Is there a maximum age limit?
No, we accept all ages and welcome the diversity.
12Will I share the room?
If, for example, you have booked 5 beds in a 6 bed dormitory there’s a chance you will share the room with someone else. If you don’t want to share the room you will need to book a private room. Alternatively you’d have to book all the beds in the same room type and let us know so that no one else would have access to it.
CHECK IN AND PAYMENT
1Which currencies do you accept?
We accept EUR, USD and Iranian Rials.
2What do I need to bring to check-in?
We need your passport with along with a valid Iranian visa.
3How can I pay?
You can pay by cash upon arrival. We also accept Visa, MasterCard, American Express, China UnionPay, JCB, Discover and Diners Club. You can also pay us by PayPal or bank transfer in the USA, United Kingdom, EURO Zone, Australia and New Zealand. We are also working on solutions to accept cryptocurrencies.
4When do I pay?
You will need to pay the full amount for your booking when you check in, any deposits you may have paid will be deducted from your bill.
5What times are check in/out?
The check in is from 2pm. If you need an earlier check in please ask and we may be able to arrange a room which didn’t require cleaning. Also, we have a storage room where you can leave your luggage for free. The check out is at 12pm.
6Can I pay per night?
We require the full amount of your booking on arrival.
7What is the latest I can arrive?
Our hostels have a 24 hour reception but please let us know in advance if you are arriving after midnight.
1Do you have luggage storage?
There is a free luggage storage for guests checking in and out.
2When do you close / is there a curfew?
Our hostel is open 24 hours, after 11pm you will be asked to either show your keycard or your reservation name.
3Where can I leave my laptop, phone, valuables?
There are safes in the reception area and lockers in each room.
4Do you have internet / Wi-Fi?
We provide 100% free Wi-Fi in all our common areas and almost all of our rooms.
5What facilities are in the room?
Some rooms have more facilities than others, however as standard all our rooms have key access, locker storage, reading lights, A/C and bed curtains.
6What type of common areas do you have?
We offer a common area, a kitchen, a lobby and a social room and beautiful garden.
7 What facilities do Heritage Hostel have?
Please follow the link to our website to see our hostel’s facilities.
8What time is breakfast?
Breakfast is from 7:30am until 10:30am.
9Is breakfast free?
10Do you have a kitchen?
Tehran Heritage Hostel has a fully fitted self service kitchen.
11Do you have parking facilities?
There is plenty of free parking in front of our hostel and since it is in front of a government building, it is safe.
12Do you have laundry facilities / can I wash my clothes there?
Yes, We have washing and drying facilities.
13Do you have meeting / conference facilities?
Unfortunately we don't offer meeting or conference facilities.
1Can you help me with my visa?
Most of the countries can get visa on arrival for Iran these days. We can not help with processing your visa at the moment if you are not eligible to apply for visa on arrival.
2How can I contact a guest?
We do not have any phones in the room however we can pass on any messages to guests which are left at reception.
3Can I send mail/post there?
Yes, however we cannot accept responsibility for any mail sent here, after 2 weeks any uncollected mail is returned to sender, nor can we hold any post for people who are neither guests or have a reservation.
4Can I smoke there?
No, but we do provide smoking outdoor areas.
5Can I eat in the room?
No, in the interests of hygiene and consideration of other guests please eat in the common areas.
6Can my friend or family visit me?
To ensure our high level of security for our guests, no outside guests are allowed to visit after 7pm and more than one hour.
7Can I bring alcohol?
To be compliant with Islamic Republic of Iran laws regarding alcohol consumption, no alcohol can be brought in the building.
1What type of rooms do you have?
We have a variety of rooms available, ranging from Private Yurts, Ensuite double rooms to dormitories.
2What is a Dorm/dormitory?
A dormitory is typically a room of more than 4 people, where we are different to hotels is that we sell per bed rather than per room. So if only 3 people book a 4 bed dormitory we will still sell that remaining bed. To ensure that you have a private room you must book all the beds in the desired room if possible.
3What’s a private room?
Whilst we provide backpackers accommodation we have private rooms which are a room which you are guaranteed not to share with anyone outside of your booking regardless of how many beds or people you are.
4What’s the difference between ensuite and shared facilities?
Ensuite means that the room has toilet and shower facilities inside it, shared facilities means there are communal toilets located near the room to share with other rooms, similar to other cheap hotels.
5What is the difference between a twin and a double room?
A twin room has a bunk bed of two single beds, a double room is a double bed.
6Do you have single sex rooms / are the dormitories mixed sex?
We have male only, female only and mixed dormitories, so please check the availability and the room descriptions should tell you.
7Can I bring my own sleeping bag / pillows?
For health reasons we do not allow guest to use their own sleeping bags or products.
8What facilities are in the room?
Some rooms have more facilities than others, however as standard all our rooms have key-card access, locker storage, reading lights, central heating and bed curtains.
9Do you provide sheets and linen?
Every bed is made for you with free linen, sheets and duvets.