FAQs

Providing a safe hostel and accommodation is one of our main concerns. We have staff working 24 hours a day, full CCTV coverage, key access to the rooms and the entry gates at night, there are safes in reception and lockers in each room.

To summarise, a backpacker hostel has shared dormitory rooms in addition to more traditional twin and double rooms which hotels have. Youth Hostels also have a younger and more relaxed feel too them, our typical guest is a college or university traveller away from home for the first time coming for a short sightseeing or shopping trip, but we still have many families and guests of all ages staying with us.

Heritage Hostel is close to Baharestan Square as well as Baharestan Station. You will find Kamal-ol-Molk Street with his statue at the beginning of the street just outside of Baharestan Metro Station. Kamal-ol-Molk Street is also less than 100 meters above Baharestan Square which you can find shared taxi and buses to different parts of the town.

Our site is located within a 5 minute walk to a metro station.

We don’t like to call ourselves a backpacker hostel in Tehran, B&B Tehran or a boutique hotel Tehran. We offer a much higher standard and quality than most of the hostels in the market and many 2-3 star hotels; as such we like to show that in how we market ourselves.

We have lost property storage; items are stored for up to 3 weeks after being located. Please contact us the moment you think you might have left something.

Please use our booking form or alternatively contact Heritage Hostel directly on email or phone.

It is not required but to guarantee a night you will need to book directly online at your earliest convenience.

We will need your name, credit/debit card details and contact email.

Heritage Hostel operates a yield management policy meaning we change our rates constantly according to our occupancy.

To ensure you will all be in the same room please contact us and we will strive to ensure that you will be placed together. If you and your friends have booked separately please contact us directly quoting all booking names and numbers to ensure that we can place you in the same room, please note that if you’ve booked different room types this may not be possible. In both cases we cannot promise that you will all be in the same room but we daily check all the reservations and go out of our way to try out best to ensure that you are all kept together.

Please contact Tehran Heritage Hostel and we will process any changes for you, if you booked via a booking agent you may be required to process any changes directly with them so please check your confirmation. If you booked directly with us please send us an email requesting your modifications.

We require 24 hours notice before 2pm the day of arrival, for more information please see our terms and conditions.

All deposits paid are non-refundable, if you paid a deposit to an online agent or any other travel agent you will need to contact them directly for this as that is their commission.

There is no minimum stay.

No, we cannot allow more than 1 person to sleep in a single bed.

No, we accept all ages and welcome the diversity.

If, for example, you have booked 5 beds in a 6 bed dormitory there’s a chance you will share the room with someone else. If you don’t want to share the room you will need to book a private room. Alternatively you’d have to book all the beds in the same room type and let us know so that no one else would have access to it.

We accept EUR, USD and Iranian Rials.

We need your passport with along with a valid Iranian visa.

You can pay by cash upon arrival. We also accept Visa, MasterCard, American Express, China UnionPay, JCB, Discover and Diners Club. You can also pay us by PayPal or bank transfer in the USA, United Kingdom, EURO Zone, Australia and New Zealand. We are also working on solutions to accept cryptocurrencies.

You will need to pay the full amount for your booking when you check in, any deposits you may have paid will be deducted from your bill.

The check in is from 2pm. If you need an earlier check in please ask and we may be able to arrange a room which didn’t require cleaning. Also, we have a storage room where you can leave your luggage for free. The check out is at 12pm.

We require the full amount of your booking on arrival.

Our hostels have a 24 hour reception but please let us know in advance if you are arriving after midnight.

There is a free luggage storage for guests checking in and out.

Our hostel is open 24 hours, after 11pm you will be asked to either show your keycard or your reservation name.

There are safes in the reception area and lockers in each room.

We provide 100% free Wi-Fi in all our common areas and almost all of our rooms.

Some rooms have more facilities than others, however as standard all our rooms have key access, locker storage, reading lights, A/C and bed curtains.

We offer a common area, a kitchen, a lobby and a social room and beautiful garden.

Please follow the link to our website to see our hostel’s facilities.

Breakfast is from 7:30am until 10:30am.

Yes

Tehran Heritage Hostel has a fully fitted self service kitchen.

There is plenty of free parking in front of our hostel and since it is in front of a government building, it is safe.

Yes, We have washing and drying facilities.

Unfortunately we don't offer meeting or conference facilities.

Most of the countries can get visa on arrival for Iran these days. We can not help with processing your visa at the moment if you are not eligible to apply for visa on arrival.

We do not have any phones in the room however we can pass on any messages to guests which are left at reception.

Yes, however we cannot accept responsibility for any mail sent here, after 2 weeks any uncollected mail is returned to sender, nor can we hold any post for people who are neither guests or have a reservation.

No, but we do provide smoking outdoor areas.

No, in the interests of hygiene and consideration of other guests please eat in the common areas.

To ensure our high level of security for our guests, no outside guests are allowed to visit after 7pm and more than one hour.

To be compliant with Islamic Republic of Iran laws regarding alcohol consumption, no alcohol can be brought in the building.

We have a variety of rooms available, ranging from Private Yurts, Ensuite double rooms to dormitories.

A dormitory is typically a room of more than 4 people, where we are different to hotels is that we sell per bed rather than per room. So if only 3 people book a 4 bed dormitory we will still sell that remaining bed. To ensure that you have a private room you must book all the beds in the desired room if possible.

Whilst we provide backpackers accommodation we have private rooms which are a room which you are guaranteed not to share with anyone outside of your booking regardless of how many beds or people you are.

Ensuite means that the room has toilet and shower facilities inside it, shared facilities means there are communal toilets located near the room to share with other rooms, similar to other cheap hotels.

A twin room has a bunk bed of two single beds, a double room is a double bed.

We have male only, female only and mixed dormitories, so please check the availability and the room descriptions should tell you.

For health reasons we do not allow guest to use their own sleeping bags or products.

Some rooms have more facilities than others, however as standard all our rooms have key-card access, locker storage, reading lights, central heating and bed curtains.

Every bed is made for you with free linen, sheets and duvets.