Frequently Asked Questions

ABOUT US

Providing a safe hostel and accommodation is one of our main concerns. We have staff working 24 hours a day, full CCTV coverage, key access to the rooms and the entry gates at night, there are safes in reception and lockers in each room.

To summarise, a backpacker hostel in Tehran compared to a budget hotel in Tehran, have shared dormitory rooms in addition to more traditional twin and double rooms which hotels have. Youth Hostels also have a younger and more relaxed feel too them, our typical guest is a college or university traveller away from home for the first time coming for a short sightseeing or shopping trip, but we still have many families and guests of all ages staying with us.

Heritage hostel is Close to Baharestan Square as well as Baharestan Station. You will find Kamal-ol-Molk Street with his statue at the beginning of the street just outside of Baharestan Metro Station. Kamal-ol-Molk Street is also less than 100 meters above Baharestan Square which you can find shared taxi and buses to different parts of the town.

All our sites are located within a 5 minute walk to a metro station.

BOOKING AND RESERVATIONS

It is not required but to guarantee a night you will need to book directly online at your earliest convenience.

We will need your name, credit/debit card details and contact email.

Heritage Hostel operates a yield management policy meaning we change our rates constantly according to our occupancy.

We require 24 hours notice before 2pm the day of arrival, for more information please see our terms and conditions.

If, for example, you have booked 5 beds in a 6 bed dormitory there’s a chance you will share the room with someone else. If you don’t want to share the room you will need to book a private room. Alternatively you’d have to book all the beds in the same room type and let us know so that no one else would have access to it.

CHECK IN AND PAYMENT

We need your passport with a valid Iranian visa inside.

You can pay by cash upon arrival. We are working on solutions to accept credit/debit cards and cryptocurrencies..

You will need to pay the full amount for your booking when you check in, any deposits you may have paid will be deducted from your bill.

The check in is from 2pm. If you need an earlier check in please ask and we may be able to arrange a room which didn’t require cleaning. Also, we have a storage room where you can leave your luggage for free. The check out is at 12pm.

We require the full amount of your booking on arrival.

Our hostels have a 24 hour reception but please let us know in advance if you are arriving after midnight.

FACILITIES

There is a free luggage storage for guests checking in and out.

Our hostel is open 24 hours, after 11pm you will be asked to either show your keycard or your reservation name.

There are safes in the reception area and lockers in each room.

We provide 100% free Wi-Fi in all our common areas and some of the rooms. There are also desktop computers you can use for free.

Some rooms have more facilities than others, however as standard all our rooms have key access, locker storage, reading lights, A/C and bed curtains.

We offers a common area, a kitchen, a lobby and a social room.

GENERAL QUESTIONS

Most of the countries can get visa on arrival for Iran these days. We can not help with processing your visa at the moment if you are not eligible to apply for visa on arrival.

We do not have any phones in the room however we can pass on any messages to guests which are left at reception.

Yes, however we cannot accept responsibility for any mail sent here, after 2 weeks any uncollected mail is returned to sender, nor can we hold any post for people who are neither guests or have a reservation.

No but we do provide smoking outdoor areas.

No, in the interests of hygiene and consideration of other guests please eat in the common areas.

To ensure our high level of security for our guests, no outside guests are allowed to visit after 7pm.

To ensure our high level of security for our guests, no outside guests are allowed to visit after 7pm.

ROOMS

We have a variety of rooms available, ranging from Ensuite twin and double rooms to dormitories.

A dormitory is typically a room of more than 4 people, where we are different to hotels is that we sell per bed rather than per room. So if only 3 people book a 4 bed dormitory we will still sell that remaining bed. To ensure that you have a private room you must book all the beds in the desired room if possible.

Whilst we provide backpackers accommodation we have private rooms which are a room which you are guaranteed not to share with anyone outside of your booking regardless of how many beds or people you are

Ensuite means that the room has toilet and shower facilities inside it, shared facilities means there are communal toilets located near the room to share with other rooms, similar to other cheap hotels.

A twin room has a bunk bed of two single beds, a double room is a double bed.

We have male and female only dormitories please check the availability and the room descriptions should tell you.

For health reasons we do not allow guest to use their own sleeping bags or products.

Some rooms have more facilities than others, however as standard all our rooms have key-card access, locker storage, reading lights, central heating and bed curtains.