FAQs

ABOUT US

1Is it safe in my room/ is the hostel safe?
Providing a safe hostel and accommodation is one of our main concerns. We have staff working 24 hours a day, full CCTV coverage, key access to the rooms and the entry gates at night, there are safes in reception and lockers in each room.
2What’s the difference between a hostel and a hotel?
To summarise, a backpacker hostel in Tehran compared to a budget hotel in Tehran, have shared dormitory rooms in addition to more traditional twin and double rooms which hotels have. Youth Hostels also have a younger and more relaxed feel too them, our typical guest is a college or university traveller away from home for the first time coming for a short sightseeing or shopping trip, but we still have many families and guests of all ages staying with us.
3Where are you located?
Heritage hostel is Close to Baharestan Square as well as Baharestan Station. You will find Kamal-ol-Molk Street with his statue at the beginning of the street just outside of Baharestan Metro Station. Kamal-ol-Molk Street is also less than 100 meters above Baharestan Square which you can find shared taxi and buses to different parts of the town.
4How close to the city centre are you?
All our sites are located within a 5 minute walk to a metro station.

BOOKING AND RESERVATIONS

1Do I need a reservation?
It is not required but to guarantee a night you will need to book directly online at your earliest convenience.
2What do I need to make a reservation?
We will need your name, credit/debit card details and contact email.
3Why do the rates/prices change?
Heritage Hostel operates a yield management policy meaning we change our rates constantly according to our occupancy.
4How can I cancel?
We require 24 hours notice before 2pm the day of arrival, for more information please see our terms and conditions.
5Will I share the room?
If, for example, you have booked 5 beds in a 6 bed dormitory there’s a chance you will share the room with someone else. If you don’t want to share the room you will need to book a private room. Alternatively you’d have to book all the beds in the same room type and let us know so that no one else would have access to it.

CHECK IN AND PAYMENT

1What do I need to bring to check-in?
We need your passport with a valid Iranian visa inside.
2How can I pay?
You can pay by cash upon arrival. We are working on solutions to accept credit/debit cards and cryptocurrencies..
3When do I pay?
You will need to pay the full amount for your booking when you check in, any deposits you may have paid will be deducted from your bill.
4What times are check in/out?
The check in is from 2pm. If you need an earlier check in please ask and we may be able to arrange a room which didn’t require cleaning. Also, we have a storage room where you can leave your luggage for free. The check out is at 12pm.
5Can I pay per night?
We require the full amount of your booking on arrival.
6What is the latest I can arrive?
Our hostels have a 24 hour reception but please let us know in advance if you are arriving after midnight.

FACILITIES

1Do you have luggage storage?
There is a free luggage storage for guests checking in and out.
2When do you close / is there a curfew?
Our hostel is open 24 hours, after 11pm you will be asked to either show your keycard or your reservation name.
3Where can I leave my laptop, phone, valuables?
There are safes in the reception area and lockers in each room.
4Do you have internet / Wi-Fi?
We provide 100% free Wi-Fi in all our common areas and some of the rooms. There are also desktop computers you can use for free.
5What facilities are in the room?
Some rooms have more facilities than others, however as standard all our rooms have key access, locker storage, reading lights, A/C and bed curtains.
6What type of common areas do you have?
We offers a common area, a kitchen, a lobby and a social room.

GENERAL QUESTIONS

1Can you help me with my visa?
Most of the countries can get visa on arrival for Iran these days. We can not help with processing your visa at the moment if you are not eligible to apply for visa on arrival.
2How can I contact a guest?
We do not have any phones in the room however we can pass on any messages to guests which are left at reception.
3Can I send mail/post there?
Yes, however we cannot accept responsibility for any mail sent here, after 2 weeks any uncollected mail is returned to sender, nor can we hold any post for people who are neither guests or have a reservation.
4Can I smoke there?
No but we do provide smoking outdoor areas.
5Can I eat in the room?
No, in the interests of hygiene and consideration of other guests please eat in the common areas.
6Can my friend or family visit me?
To ensure our high level of security for our guests, no outside guests are allowed to visit after 7pm.

ROOMS

1What type of rooms do you have?
We have a variety of rooms available, ranging from Ensuite twin and double rooms to dormitories.
2What is a Dorm/dormitory?
A dormitory is typically a room of more than 4 people, where we are different to hotels is that we sell per bed rather than per room. So if only 3 people book a 4 bed dormitory we will still sell that remaining bed. To ensure that you have a private room you must book all the beds in the desired room if possible.
3What’s a private room?
Whilst we provide backpackers accommodation we have private rooms which are a room which you are guaranteed not to share with anyone outside of your booking regardless of how many beds or people you are.
4What’s the difference between ensuite and shared facilities?
Ensuite means that the room has toilet and shower facilities inside it, shared facilities means there are communal toilets located near the room to share with other rooms, similar to other cheap hotels.
5What is the difference between a twin and a double room?
A twin room has a bunk bed of two single beds, a double room is a double bed.
6Do you have single sex rooms / are the dormitories mixed sex?
We have male and female only dormitories please check the availability and the room descriptions should tell you.
7Can I bring my own sleeping bag / pillows?
For health reasons we do not allow guest to use their own sleeping bags or products.
8What facilities are in the room?
Some rooms have more facilities than others, however as standard all our rooms have key-card access, locker storage, reading lights, central heating and bed curtains.